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How we are managed

The charity is governed by a board of trustees who give the charity the benefit of their extensive experience in a non-executive capacity. Our Trustees do this on a voluntary basis.

Turn2us management

Alison Taylor – Director of Operations

Alison joined the charity in 2008 to set up Turn2us services. These award-winning services help over three million people in financial hardship a year. Alison is now responsible for the strategy and delivery of all the charity’s operations - which provide online, contact centre and face-to-face services to help people in financial hardship to access welfare benefits, support from over 1,500 charitable funds and direct grants from the charity, information and guidance.

Alison has almost thirty years’ experience of working in the third sector, local government and health service developing new national, regional and local services, delivering service improvements across a range of settings and managing change across large complex organisations.

Jamie Grier - Director of Development

Jamie began his career in marketing, managing campaigns on behalf of clients including Vodafone, Diageo and Budweiser. Since joining the charity sector he has worked in fundraising and development roles at a number of charities spanning conservation, health, armed forces and education. As one of three Directors, Jamie leads the fundraising and communications teams at Turn2us.

Dawn Jackson – Head of Grants Services

Dawn has worked within the Charitable and Housing sector for over 35 years working with people in need. This has included working as a front line worker with newly arrived refugees in the UK, and later working with ex-offenders. Dawn has managed services for street homeless people, young people and women fleeing domestic violence.

Dawn spent five years as a grant funder, managing housing related funding programmes for innovative housing solutions, and prior to joining Turn2us Dawn worked as a regional manager across seven local authority areas managing home improvement agencies. Dawn has been with Turn2us for 10 years

Pritie Billimoria – Head of Communications

Pritie is responsible for the Communications and Marketing Strategy and works across Turn2us to ensure that the charity is making itself heard effectively.

Pritie also provides Press and Communications support for Elizabeth Finn Homes Limited.

Gillian Clyde-Smith – Head of Digital Services

Gillian is responsible for the digital services department which includes a team of information specialists, welfare benefits specialists and technical developers.

Since starting work for Turn2us in 2013 Gillian has overseen the migration of the Turn2us website to a new CMS system, as well as the launch and ongoing development of the Turn2us benefits calculator. 

Gillian has over 10 years' experience in the digital services profession. Having started her career working agency-side as a Digital Project Manager, she has delivered a range of projects including multilingual sites for HP, social media-integrated campaigns for Global Radio and interactive children's sites for Innocent Drinks.

Debby Mulling – Head of Engagement

Debby leads our face-to-face services which include our partnership working with intermediaries, our workshops on the Turn2us tools and our volunteering programme. 

Turn2us is always looking to build relationships with like-minded organisations or individuals.  Please contact her to find out more about partnerships or volunteering opportunities. 

Contact Debby at email:

Emma Bull - Head of Helpline Services

Emma leads our helpline service. It forms an integral part of Turn2us by supporting thousands of people every month. The helpline listen, and guide people on their journey to improved financial security.

Before joining Turn2us Emma worked in public, private and not-for-profit areas. This includes Finance, Housing and Healthcare. She has 10 years’ experience in helpline work, psychotherapy, mental health and strategic leadership.

Emma is passionate about innovation. She has delivered services on behaviour change to meet the complex needs of a range of people. She champions quality information and support that empowers disadvantaged communities.

Namita Harvey - Head of Supporter Development

Namita joined the Turn2us team in September 2017. Having worked within the fundraising and marketing function in the charity sector for over 11 years, she now provides leadership and direction for Turn2us’ Individual Giving fundraising strategy with a key focus on developing a supporter centric fundraising programme.

Turn2us is always keen on developing new fundraising partnerships and initiatives. To find out more about opportunities to support our work please contact us by emailing

Alexa Bagwell – HR Services Manager

Alexa is responsible for managing HR Services, including payroll, for both Elizabeth Finn Homes Ltd and Turn2us. She is also the first point of contact at Head Office for HR support and advice. 
Alexa joined Elizabeth Finn Homes Ltd in 2008 as an HR Advisor and was appointed to HR Services Manager in 2012. She is a chartered member of the Chartered Institute of Personnel and Development (CIPD) with over 10 years experience working in HR. During her career, Alexa has worked in the private, public and third sectors. She likes the variety her current role brings through working with both Elizabeth Finn Homes Ltd and Turn2us.


Sally O’Sullivan – Chairman of the Board of Trustees

Sally O’Sullivan joined the Board of Trustees in March 2010, became Deputy Chairman in 2013, and became Chairman in 2017.

Sally has had experience as a non-Executive Director in broadcasting, utilities, education and ethics. She was formerly Editor-in-Chief of Ideal Home, Good Housekeeping, Homes & Gardens and other leading UK magazines and has been Founder and Chair of August Media since 2005.

Richard Midmer – Honorary Treasurer

Richard Midmer became a Trustee in June 2014.

Richard began his working life as a civil engineer in the water industry. After a completing an MBA in 1984, he joined the oil business, initially with Esso UK plc which involved a variety of financial and commercial roles in both the UK and the USA over a ten year period.  Subsequently he joined British Borneo Oil & Gas plc where he was appointed Finance Director in 1999.

Following the acquisition of British Borneo in 2000, Richard moved to the Care Homes for the Elderly sector and has since taken on a variety of senior roles including that of Finance Director of NHP plc and Southern Cross plc. He is currently employed by a group of investors as the Asset Manager for a portfolio of ninety care homes for the elderly located throughout the United Kingdom.  

Richard chairs the charity’s Finance Committee, and Investment Committee, and is chair of the EFHL Board.

Catherine Hamp (Chair of the Operations Committee)

Catherine Hamp is a civil servant by background. Having worked extensively in public service, she has experience in strategy, planning and the delivery of public policy across a range of government departments.  She has also led significant change programmes including that to establish the Pensions Regulator and the Child Maintenance and Enforcement Commission.

She is currently seconded from the civil service to the third sector, working primarily at The Stroke Association on change portfolio management, data strategy and strategic leadership

Richard Carter – Trustee

Richard Carter was a senior civil servant, working in the Department of Health and its associated bodies for over three decades.  His roles included being private secretary to two ministers; being head of legislation for the Department and policy roles in information, public health, research, and life sciences industry policy. In addition, he spent two periods on secondment to NHS organisations.

Richard retired from the civil service in 2016 - his last role having been as Deputy Director, Research Workforce. He is an active member of the Church of England (he is currently secretary to the Parochial Church Council of St Peter Eaton Square) and has volunteered as a trustee with a number of bodies in the health and social policy domain, a credit union, and also with the organising committee of a concert series.

Jan Leightley - Trustee

Jan Leightley qualified as a social worker and has over 30 years’ experience working with vulnerable and disadvantaged families. Until her retirement in 2016, she had held senior operational and strategic roles in local government and the voluntary sector,  the most recent being as Managing Director of Operations for Action for Children , one of the largest children’s charities in the UK . In this role Jan had responsibility for the delivery of 600 services to over 350,000 children, young people and families in England , Scotland , Wales and Northern Ireland as well as being the charity’s lead on safeguarding and regulatory issues.

Jan has contributed to a number of national working parties in relation to children and young  people including those focussing on child and adolescent mental  health , safeguarding policy and procedure and child poverty.

Since retiring Jan has undertaken voluntary work for a local cancer charity and is a keen traveller.

Neeraj Kapur - Trustee

Neeraj Kapur is the Group Chief Financial Officer (CFO) of Secure Trust Bank since April 2011. He has over 25 years experience in financial services, including 10 years as the Group CFO of Lombard North Central plc, the largest leasing company in Europe and part of the RBS Group.

Neeraj is a Fellow of the Institute of Chartered Accountants in England & Wales where he is also a member of its governing body, the Council of the Institute of Chartered Accountants in England & Wales, and Chairman of its Financial Services Faculty. He is a Chartered Banker and a Fellow of the Institute of Directors.

Neeraj has a Bachelor of Engineering Degree from Imperial College London and was a pilot in the Royal Air Force before turning to finance. He is also a trustee and governor of Edgeborough Preparatory School and continues to fly ex-military jets.

Dr Olivia Curno - Trustee

Olivia is Chief Executive of the Greater London Fund for the Blind. Prior to this, she was Director of Fundraising at children’s mental health charity Place2Be, and Head of Fundraising and Communications at autism research charity Autistica.

Before joining the charitable sector professionally in 2008, Olivia was a researcher ad lecturer in Evolutionary Biology at the Universities of Nottingham and Derby.

Olivia became a Trustee of Turn2us in April 2016.

Henry Elphick - Trustee

Henry Elphick is Chief Executive Officer (CEO) of LaingBuisson, the leading healthcare intelligence provider. Previously he spent 20 years in banking and law, most recently as European Joint Head of Healthcare Investment Banking with Jefferies. He has advised boards and investors on a number of high profile transactions across healthcare and social care.

Henry is also an advisor to the International Longevity Centre UK; a solicitor of the Supreme Court of England and Wales.

Christine Lenihan (Chair of Edinburgh Trust and the Turn2us Governance Working Group)

Until 2013 Christine Lenihan was a Trustee of the Corra Foundation for Scotland and was appointed Chairman in 2009. She has a wealth of experience gained over 30 years in business and commerce, as a senior executive, business founder and advisor.

In other sectors as a Non Executive, a University Governor, Chairman of Learn Direct Scotland, Chairman of NHS 24 and Chairman of the NHS Confederation in Scotland, Christine's breadth of experience, from micro business start ups and corporate life to the highest level public service and charity roles, provide her with an unusually wide range of expertise.

Christine joined the Turn2us Board in June 2012.

Steven Hunter (Chair of Audit and Risk Committee)

Steven Hunter is a chartered accountant with more than thirty years’ experience, the last twenty of which have been spent running and building small businesses in the publishing/marketing sectors.

After qualifying with Coopers & Lybrand (now PwC), he spent 12 years there before heading up the financial reporting function at Mercury Communications, part of the Cable & Wireless group. He then co-founded a magazine publishing company (subsequently sold) and in 2005 set up a content marketing business where he still holds the position of CEO.

Steven is a keen golfer and skier and has two grown up children.