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Who we help

We work with individuals who are in financial need and with the charities and intermediaries who support them.


Individuals and Turn2us

If you are an individual seeking help for yourself or someone close to you, Turn2us aims to help you access the money available to you. For the first time, in one place on our website, you can find information and tools to help you find the support, based on your specific needs and circumstances. You can also register for a personal ‘My Turn2us’ account, which allows you to make confidential enquiries and applications directly to many of the grant-giving charities that you identify using our Grants Search.

For more information, see Find Benefits and Grants and Your Situation.

Intermediaries and Turn2us

If you are an intermediary – one of the thousands of advisers, welfare officers, support workers and volunteer home visitors who have regular face-to-face contact with people in financial need – Turn2us can help you find the right resources to support the people you are working with. You can also store individuals’ details and applications in your confidential Turn2us intermediary account, enabling you to access and update files as you need to.

See our Intermediaries User Guide for more information about Turn2us intermediary accounts and the services we offer you.

We also work in partnership with many organisations to develop projects and services involving intermediaries. this is a test change.

Charitable funds and Turn2us

If you are a charity that gives grants to individuals, Turn2us provides a comprehensive, accessible service that can help you increase your access to people who could benefit from your support - especially those who are hard to reach. Our flexible system allows you to tailor your charity’s details to suit your needs and update them as necessary. You can also opt to receive enquiries and applications online through the Turn2us website. If you choose this option, you can also access lists of everyone who has applied to you via Turn2us and check the current status of any requests for help.

See our Charities/Providers User Guide for more information on Turn2us charitable funds accounts and the services we offer you.

Our Organisation and History