You are now leaving the Turn2us site. Turn2us is not responsible for content on third party sites.

Challenging a Universal Credit decision - Have the decision looked at again

Find out more about Challenging a Universal Credit decision.

Have the decision looked at again

You should ask the benefit office to look at the decision again if you think the decision is wrong.

This is known as a ‘mandatory reconsideration’ of the decision.


Write to the benefit office using the contact details on your decision letter and request a mandatory reconsideration of the decision.
Explain in detail why you think the decision is wrong including any relevant dates.
You should send your letter asking for a mandatory reconsideration by recorded delivery so there is a record of when it was sent and also keep a copy of the letter.
A different decision maker will look at the decision and decide whether it should be changed.

If you are asked for more information or evidence, you should provide this as soon as possible and let them know if there will be a delay.

Time limits

You have one month from the date on the decision letter to ask for the mandatory reconsideration.

You may get longer if you ask for an explanation of the decision to be sent to you.

If you missed the deadline for reasons out of your control, such as illness or bereavement, you may still be able to have your decision looked at again.

When you contact the benefit office, you should explain why you missed the deadline. Including details of any special circumstances that prevented you contacting them in time.

A mandatory reconsideration request can be accepted up to  13 months from the date of the decision, however, the longer you leave it the more compelling your reason for being late must be.

Possible outcomes

When the decision has been looked at again you will be sent a mandatory reconsideration notice.

If they decide the decision is wrong, they will change the decision and send a new decision letter.

If they decide that they can’t change the decision, they will write to you to confirm this and tell you if you have a right to appeal.

Keep the mandatory reconsideration notice safe, you will need it if  you want to appeal against this decision.

If you still think the decision is wrong:

You may be able to appeal against the decision, you can find out more on the next page.


Updated December 2017

Anything wrong with this page?

Tell us the problem

Please enter your name
Please enter a valid email address
Please enter what you were doing
Please enter what you'd like to report
Please enter the security code shown

Thank you

If you would like to tell us more please visit our contact page


Check benefit entitlement

Find out what means-tested benefits you might be entitled to, including tax credits.

Use the Benefits Calculator

Search for a grant

Look for funds that might be able to give you a grant and/or other types of help.

Use the Grants Search tool