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Emergency Assistance - Advice and Other Help

Find out what help there is available in emergencies and urgent situations.

Advice and Other Help

Even if you can’t claim any more benefits, you might be able to get help from other places.

Support from the council

If you are ill, injured, have a disability or you are a carer and you have an emergency, you can ask your local council for help.  You may be eligible for support such as:
•    respite from caring
•    help towards the cost of specialist equipment
•    help towards the cost of adaptations to your home
•    help with housework

Your local council can also advise on issues like flooding or fire, domestic violence or homelessness.

You can find your local council on the Find your local council page of the website.  

Support from charities

There are lots of charities which can assist people who are struggling.  Some provide help in emergencies but most applications take a while to be processed.  

Use our Grant Search tool to see if you are eligible for a grant in your situation.  A grant is money that you would not have to pay back. 

Get Advice

If you need help to deal with an emergency, you can contact the following organisations for advice or use our Find an Advisor tool to find an advisor near you.

Housing and Homelessness
•    Crisis: National Charity for Single Homeless
•    Shelter England/Scotland Helpline 0808 800 4444
•    Shelter Cymru Helpline 0345 075 5005
•    Housing Rights Service Northern Ireland (NI) Helpline 028 9024 5640

•    My Money Steps 
•    National Debtline Helpline 0808 808 4000
•    StepChange Helpline 0800 138 1111

Mental Health
•    Mind
•    Samaritans

UK emergencies, for example flooding
•    British Red Cross

Last updated: October 2016

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