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Valuation Tribunal (England and Wales) - What happens when your appeal is received by the Valuation Tribunal?

If you appeal against a Council Tax Support (Council Tax Reduction) decision in England or Wales, a Valuation Tribunal will deal with your appeal. This guide goes through the process of what happens after your appeal is received.

What happens when your appeal is received by the Valuation Tribunal?

The Valuation Tribunal will send you an ‘acknowledgement notice’ and the local authority will send to the tribunal and you their response to your appeal, and following this you will be sent an ‘enquiry form’ from the tribunal to help allow arrangements to be made for the appeal hearing

Valuation Tribunal acknowledgement notice

When your appeal form is received by the Tribunal Service you will be sent an acknowledgement notice as confirmation.

The notice includes:

  • The Tribunal's contact details
  • The information that they have about your appeal
  • Your unique appeal number to be quoted by you if you contact them about your appeal
  • An enquiry form, which you will need to fill in and return within two weeks 

Local authority's response

  • The local authority will send the Tribunal and you (or your representative):
  • Copies of forms you have completed
  • Copies of information or evidence you have sent to them 
  • An explanation of how they came to their decision, including the law they have based it on 


  • Read all the papers you receive carefully and note anything that you disagree with
  • If anything in the acknowledgement notice is wrong, contact the Tribunal straight away 
  • If you think that something important is missing (like a letter you sent to the local authority), ask for this to be added to the appeal papers
  • Complete the Tribunal's enquiry form and return it along with any further information or evidence within 14 days, or they may think you don't want to continue with your appeal and cancel it. 

Valuation Tribunal enquiry form

The enquiry form helps the Tribunal Service to arrange your appeal hearing.

You will also be asked if you want your appeal dealt with as:

  • An Oral hearing where you and/or a representative appear in person to answer questions about your claim; or
  • A Paper hearing where the Tribunal just look at the evidence on paper without you or your representative present. 

You may have a better chance of winning your appeal if you attend the hearing.

If you would like to attend but have accessibility needs you should mention this on the enquiry form. The Tribunal will arrange a suitable venue and any equipment that may be needed, and can cover the cost of transport so that you can attend your appeal. The clerk at the Tribunal can refund these expenses on the day of the hearing.

If you will need a translator or a signer you should also mention this on the enquiry form so it can be arranged in time for the hearing.

If you have arranged for someone to represent you at the appeal, you should put their details on the enquiry form.

To find a representative see our information page: Where to find advice and representation

If you can't find a representative, an adviser may still be able to help you put together your case, collect evidence to support your appeal, and prepare you to represent yourself.

You can use our Find an Adviser tool to find a local adviser.

The enquiry form also asks you to provide any further information or evidence to support your appeal. You should provide as much new relevant information as you can.

This could be:

  • A medical report from your GP or consultant
  • Bank statements
  • Extracts from relevant Council Tax legislation
  • Case law to support your appeal.If you are waiting for evidence, such as a letter from your doctor, put this on the form.

If you choose a paper hearing, you should send as much relevant information and evidence as possible.

Make it clear what you think the decision should be and why, as this is all the Tribunal will see when making their decision.

The next page explains what happens at the appeal hearing.

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