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A full digital service area is sometimes called a “full service area” or a “digital service area”. 

A full digital service area is an area where everyone who makes a new claim for any of the following benefits, has to claim Universal Credit online instead.  Universal Credit is replacing these benefits:

This currently applies to everyone except people who are responsible for 3 or more children. They cannot make a new claim for Universal Credit yet, and will have to claim the benefits listed above instead. 

Universal Credit full digital service has gradually been rolled out across the country, and now all areas have become full digital service areas.