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Financial Hardship Project (FHP) Community Champion

Do you want to use your skills, within your community, to help people struggling to get by?

Man and Woman at a computer

Turn2us is committed to supporting pensioners, people with disabilities and residents in areas of  deprivation.

The Financial Hardship Project (FHP) is part of our commitment to support people who may struggle accessing our online tools and resources. The project will focus on raising the profile of the Turn2us helpline in three areas of the UK where we know people need extra help with money.

We will be working in London (Haringey) Manchester (Ardwick, Moss Side, Longsight, Miles Platting & Newton Heath, Harpurhey) and Wales (Blaenau Gwent) as well as other key areas of deprivation.

This role, working in the local community, will be specifically focused on supporting the Communications Team.

Read_the_Turn2us_Financial_Hardship_Project_(FHP)_Community_Champion_role_description_(PDF_file_size:_234kb)

Apply now to be a Turn2us Volunteer

Email us at: volunteer@turn2us.org.uk if you have any questions.

FHP Community Champion Role

Where

This role is home-based and 'out and about' within your local community. It also involves occasional travel to our Head Office in Hammersmith and to regional events where necessary.

When

This is an ongoing, ad hoc role which can be tailored to fit in with your time and availability to meet local need.

Time Commitment

This is dependent on local need over time. However, as this is a vital role, we would need volunteers to be able to commit to certain day/time constraints for some activities (e.g. local events for potential beneficiaries).

Tasks involved


  • Good verbal communication skills – able to speak to people from all backgrounds constructively whilst also being a good listener
  • Experience of contact with a wide range of people from a variety of backgrounds
  • The ability to show empathy whilst remaining objective.An understanding of the need for confidentiality around information disclosed to you
  • A good standard of English so you can draft content for e.g. MP briefings, press and social media
  • Good computer skills and a willingness to be contacted via email
  • A willingness to attend refresher training sessions every couple of years
  • Good organisational skills and time management
  • Willingness to travel either in your own vehicle or by public transport
  • Willingness to adhere to all relevant organisational policies and procedures.

Skills required


  • Good verbal communication skills – able to speak to people from all backgrounds constructively whilst also being a good listener
  • Experience of contact with a wide range of people from a variety of backgrounds
  • The ability to show empathy whilst remaining objective
  • An understanding of the need for confidentiality around information disclosed to you
  • A good standard of English so you can draft content for e.g. MP briefings, press and social media
  • Good computer skills and a willingness to be contacted via email
  • A willingness to attend refresher training sessions every couple of years.
  • Good organisational skills and time management
  • Willingness to travel either in your own vehicle or by public transport
  • Willingness to adhere to all relevant organisational policies and procedures.

Training and Support

  • All volunteers receive a comprehensive induction to Turn2us and relevant training for their role.
  • Training may be at our Head Office or through online modules, or a mixture of both
  • Volunteers are further supported by our Volunteer Support Manager and Volunteer Support Officers, as well as members of the Communications Team where necessary
  • We will reimburse reasonable travel/mileage and lunch/refreshments expenses in line with our volunteer expenses policy
  • You’ll receive regular support and updates on the work of Turn2us.

What’s in it for you?


  • This role is ideal for someone who wants to help others but cannot commit to a regular day or time.
  • You’ll gain a real personal benefit from knowing you are making a real positive change to the lives of people who are struggling to get by
  • You’ll be part of a national charity which has achieved the National Investing in Volunteers Quality Mark for our volunteering programme
  • You can broaden your social circle by meeting new Turn2us volunteers and through the community engagement work involved
  • The role will help further develop your skills and experience, and will look great on your CV!

Additional information


  • This role does not meet the criteria for a Disclosure and Barring Service (DBS) check but we will need two referees we can contact to for their opinions on your suitability for this role
  • We ask that you complete the diversity monitoring form to ensure we are involving as wide a range of people as possible
  • We adhere to current General Data Protection Regulation (GDPR) legislation and will provide you with guidance during training about storing confidential information. Your details will be stored safely and never passed on to other agencies without your prior consent.